Sea Rainbow Cruise
“Tokyo Bay Cruise from Ryogoku”
– Terms of Use
Sea Rainbow Ceremony Co., Ltd. (hereinafter referred to as the “Company”) hereby establishes the following Terms of Use for the “Sea Rainbow Cruise – Tokyo Bay Cruise from Ryogoku” service (hereinafter referred to as the “Service”).
The person making the reservation is responsible for informing all accompanying guests of these Terms and ensuring that they understand and agree to them before making a reservation.
Article 1 (Purpose of These Terms)
These Terms set forth the rights and obligations of the Company and customers, as well as the conditions governing the use of the Service provided by the Company based on a customer’s reservation.
Article 2 (Details of the Service)
1.The Company will provide the Service with due consideration for customer safety.
2. The Service will generally be provided in accordance with the information published on the Company’s website, brochures, and other materials.
3. The standard itinerary consists of meeting at the East Exit of JR Ryogoku Station, transportation to Yumenoshima Marina, a Tokyo Bay cruise, transportation back to Ryogoku, and lunch.
4. Details including the selected plan, number of passengers, cruising route, duration, meals, and other arrangements will be provided at the time of reservation.
5. The cruising route, duration, departure and arrival times, lunch starting time, and other details may be changed due to weather, sea conditions, traffic conditions, marina conditions, or other unavoidable circumstances.
Article 3 (Application and Confirmation of Reservation)
1. After receiving an application from a customer, the Company will confirm the date and time of use, number of participants, selected plan, and other necessary information.
2. A reservation shall be deemed confirmed when the Company notifies the customer that the reservation has been confirmed.
3. The latest rates published on the Company’s website or other official materials shall apply.
4. Plans, prices, and other conditions are subject to change. Customers are requested to confirm the latest information at the time of reservation.
5. Children aged 6 and over are counted as regular participants for pricing purposes. Please contact the Company in advance regarding children under 6.
Article 4 (Payment)
1.The Service fee must be paid at the meeting point on the day of the cruise.
2. Payment must be made by a credit card accepted by the Company. As payment is processed via smartphone, no paper receipt or customer copy will be issued. Payment details may be confirmed by scanning the QR code displayed after payment has been completed.
3. Any costs not included in the basic plan, including additional dishes, extra orders, alcoholic beverages, soft drinks, and other beverages during lunch, must be paid directly by the customer to the restaurant.
Article 5 (Cancellation by the Customer)
If a customer wishes to cancel a reservation for personal reasons, the customer must notify the Company by telephone or email between 9:00 and 17:00 no later than the business day immediately preceding the scheduled date of use. The Company’s business days are weekdays excluding Saturdays, Sundays, and public holidays.
Requests to change the scheduled date may also be treated as a cancellation if made shortly before the scheduled date. Customers are therefore requested to contact the Company as early as possible.
Article 6 (Changes or Cancellation by the Company)
If the Company is unable to provide the Service due to vessel malfunction, equipment failure, sudden illness of staff members, or other unavoidable circumstances, the Company may change the scheduled date or details of the Service, or cancel the Service.
If the Service cannot be provided for reasons attributable to the Company, no Service fee will be charged.
The Company shall not be responsible for transportation costs, accommodation expenses, or other incidental expenses separately arranged or incurred by the customer as a result of such cancellation or change.
Article 7 (Cancellation or Modification Due to Weather, Sea Conditions, etc.)
For safety reasons, the captain or the Company may postpone or cancel departure, change the cruising route, or return to port during the cruise in any of the following circumstances:
1. When safe operation is considered difficult due to strong winds, high waves, heavy rain, typhoons, or other weather or sea conditions.
2. In the event of vessel malfunction, a marine accident, or other emergency.
3. When instructions or requests are issued by government authorities, port administrators, the marina, or other relevant organizations.
4. When safe departure from or arrival at the marina is difficult due to marina congestion, accidents involving nearby vessels, or similar circumstances.
5. In any other circumstances where the Company determines that the Service cannot be safely provided.
If the Service is cancelled before departure, no Service fee will be charged.
If, after departure, the cruising route is changed, the cruising time is shortened, or the vessel returns to port early for safety reasons, the Company will determine the appropriate handling based on the extent to which the Service has been provided.
The Company shall not be responsible for transportation costs, accommodation expenses, or other incidental expenses separately arranged or incurred by the customer as a result of such cancellation or change.
In addition, the Company shall not be liable for any loss or damage arising from any failure, delay, interruption, or modification of the Service caused by weather or sea conditions, natural disasters, transportation disruptions, instructions from government or other relevant authorities, or any other circumstances beyond the Company’s reasonable control.
Article 8 (Suspension or Cancellation Due to Customer Conduct)
The Company may suspend or cancel the Service in any of the following circumstances.
In such cases, the Company shall not be liable for any loss or damage incurred by the customer.
1. When the planned Service must be substantially changed due to circumstances attributable to the customer.
2. When the customer fails to follow safety instructions given by the captain or staff.
3. When the customer engages in any prohibited conduct specified in the following Article or otherwise violates these Terms.
4. When the Company determines that the customer is not in a condition suitable for safe boarding.
For specific prohibited conduct, please refer to Article 9 below.
Article 9 (Prohibited Conduct)
Customers are prohibited from engaging in any of the following conduct while using the Service:
1. Bringing hazardous materials, flammable or combustible materials, illegal items, or similar items on board.
2. Jumping from the vessel into the sea.
3. Throwing garbage, objects, or other items into the sea.
4. Failing to follow instructions given by the captain or staff.
5. Violence, abusive language, excessive shouting, or other behavior that causes inconvenience or disturbance to other customers or persons nearby.
6. Intentionally or through gross negligence damaging or soiling the vessel, equipment, fixtures, or other property.
7. Becoming excessively intoxicated to the extent that safe participation becomes difficult.
8. Engaging in conduct contrary to public order and morals or applicable laws and regulations.
9. Any other conduct that the Company determines may interfere with safe operation of the vessel or provision of the Service.
Article 10 (Decision on Departure and Schedule Changes)
1. If departure may be affected by an approaching typhoon or other weather conditions, the Company will, in principle, determine whether the cruise can operate by the previous day and notify the representative of the group.
2. If weather or sea conditions may change suddenly, a final decision may be made on the morning of the scheduled cruise.
3. For safety reasons, the cruising route, cruise duration, or other details may be changed on the day of the Service.
Article 11 (Meeting Time and Late Arrival)
1. Customers must arrive at the designated meeting location by the specified meeting time.
2. If a customer arrives late due to traffic conditions, delays in public transportation, or other circumstances attributable to the customer, it may not be possible to change the scheduled departure time or cruise duration.
3. In the event of a substantial delay, the cruise duration may be shortened or part of the Service may become unavailable.
4. If a customer expects to be late, the customer must contact the Company as soon as possible.
Article 12 (Transportation)
1. Transportation between Ryogoku and Yumenoshima Marina will be provided as part of the Service by a method designated by the Company.
2. Arrival and departure times may change due to traffic congestion, accidents, weather, or other unavoidable circumstances.
3. Depending on traffic conditions, the scheduled cruise starting time, lunch starting time, or other elements of the itinerary may be changed.
Article 13 (Important Information When Boarding)
1. Customers must follow all instructions given by the captain and staff while on board.
2. For safety purposes, customers may be required to wear life jackets or take other necessary safety measures.
3. Customers must exercise sufficient caution to avoid falling, falling overboard, or other accidents while moving inside or outside the vessel.
4. Customers who consume alcohol must do so responsibly. If the Company determines that excessive alcohol consumption may compromise safety, the Company may prohibit further drinking or refuse boarding.
5. Alcohol consumption and smoking by persons under 20 years of age, as well as alcohol consumption by anyone who will be driving a motor vehicle, are strictly prohibited.
6. Guests who use a wheelchair, require mobility assistance, or need any other special assistance are requested to contact us before making a reservation. Due to the structure of the vessel, transfer vehicle, marina, or other facilities, we may not be able to accommodate all mobility needs safely.
Article 14 (Seasickness and Health Conditions)
1. The vessel may experience movement depending on weather and sea conditions.
2. Customers who are concerned about seasickness are advised to prepare appropriate motion sickness medication in advance, as necessary.
3. Customers who have a pre-existing medical condition, are pregnant, have a physical condition that may affect their ability to participate safely, or otherwise have concerns about boarding should consult a physician in advance and inform the Company as necessary.
4. For safety reasons, the Company may determine that a customer is unable to board the vessel.
Article 15 (Lunch and Food and Beverages)
1. The Service includes lunch designated or arranged by the Company.
2. Customers with food allergies, religious dietary restrictions, vegetarian requirements, or other dietary requests must inform the Company at the time of reservation.
3. Depending on the restaurant or menu, the Company may not be able to accommodate all requests.
4. Additional dishes, extra orders, alcoholic beverages, soft drinks, and other beverages ordered during lunch are not included in the basic Service fee.
5. Any food or beverage charges not included in the basic Service fee must be paid directly by the customer to the restaurant.
Article 16 (Damage to Vessel, Equipment, etc.)
If a customer intentionally or through gross negligence damages or soils the vessel, vehicle, equipment, fixtures, or other property, the customer may be required to pay the repair costs and any other actual damages incurred.
Article 17 (Valuables and Disputes Between Customers)
1. Customers are responsible for managing their own valuables, baggage, and personal belongings.
2. The Company shall not be liable for loss, theft, disputes between customers, or other incidents occurring during the Service, except where such incident is attributable to the Company.
Article 18 (Exclusion of Anti-Social Forces)
The Company and customers represent and warrant that neither they nor their accompanying persons are members of organized crime groups, members of such groups, or otherwise affiliated with anti-social forces of a similar nature.
If any relationship with anti-social forces is discovered, the Company may cancel the reservation or terminate the agreement without prior notice.
Article 19 (Handling of Personal Information)
The Company will use customers’ personal information only to the extent necessary for accepting reservations, providing the Service, communicating with customers, ensuring safety, and otherwise operating the Service.
The handling of personal information shall be governed by the Company’s separately established Privacy Policy.
Article 20 (Changes to These Terms)
The Company may amend these Terms as necessary due to changes in laws and regulations, changes to the Service, or other circumstances.
Any amended Terms will be announced by publication on the Company’s website or by another appropriate method.
Article 21 (Governing Law and Jurisdiction)
These Terms and any agreements relating to the Service shall be governed by the laws of Japan.
Any dispute arising in connection with the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Article 22 (Prevailing Language)
In the event of any inconsistency, discrepancy, or difference in interpretation between the Japanese and English versions of these Terms, the Japanese version shall prevail.
Operating Company
Sea Rainbow Ceremony Co., Ltd.
3-24-7-603 Ryogoku, Sumida-ku, Tokyo 130-0026, Japan
TEL: 050-5514-7103
FAX: 03-5600-5766
WEB: www.searainbow-cruise.com
E-mail: sales@searainbow-cruise.com